COVID-19 Updates

At Strength and Balance Therapeutic Massage, we will be keeping ALL of our current COVID-19 protocols in place until further notice. This includes sanitizing, disinfecting, client and therapist screening, and MANDATORY masking.

If you are feeling ill or are experiencing COVID-19 symptoms, have been directed by Alberta Health Services or the Canadian Boarder Services Agency to quarantine for 14 days, or have had unprotected close contact with someone who has tested positive for COVID-19 – please stay home and contact us immediately. We will reschedule your appointment for a later date.

Our top priority is the health and safety of our clients and staff. Due to the nature of our work and our inability to maintain distancing, this is the best way to keep everyone safe and to control the risk of exposure.

We appreciate your continued support and understanding during this time.

What to expect when booking an appointment:

• All Strength and Balance staff will need to self screen and assess themselves prior to entering the building. No staff will be permitted to enter the building, or be able to work, if they are feeling ill or experiencing any COVID-19 symptoms, have had close contact with anyone who has tested positive for COVID-19, or have been directed by Alberta Health Services or the Canadian Border Services Agency to quarantine for 14 days. Therapists will take the appropriate amount of time to self isolate before returning to work.
• All clients will be asked a series of screening questions when booking an appointment. Should you develop symptoms or are feeling unwell leading up to your appointment, we kindly ask that you call the clinic to cancel your appointment. You will not be able to visit the clinic if you are feeling unwell. We will reschedule your appointment for a later date.
• When you arrive to your appointment, please call us to check-in and remain in your car. Your therapist will call you when they are ready for you.
• A COVID waiver will be sent to your email address 24 hours prior to your appointment. This will need to be completed before you can enter the building.
• Therapists will be wearing masks at all times while in contact, and during client treatments. Masks will be changed after each client.
• Clients will need to keep their mask on at all times while in the clinic, and during their massage treatment. It may be a disposable mask, or a cotton mask. Strength and Balance will not be providing masks for everyone. If a client comes to their appointment without a mask, a disposable mask will be provided for them for a fee of $1.
• Clients are asked to arrive to their appointment alone. No friends, partners, or children. If a client is being dropped off or picked up, their driver must remain in their vehicle.
• All clients will be asked to wash their hands upon arrival, and before they leave the building. Hand sanitizer will be accessible to all clients at the front desk, and in the treatment rooms.
• There will be 30 minutes in between all appointments to ensure proper cleaning and sanitation.
• Treatment rooms will be sanitized and disinfected after each use. All non-essential items have been removed from all treatment rooms. All high touch surface areas and equipment will be disinfected frequently, and after every use.
• At this time, water will no longer be served after your appointment. We encourage you to bring a full water bottle to your appointment.